How does a chatbot work?
In the 21st century, robots are becoming more and more solicited. Scientists are working to provide humans with as much rest as possible. Even in the field of communication, there are robots called chatbots, which manage conversations. What is the basis of these robots?
What you need to know about of chatbot ?
The chatbot is an artificial intelligence that can automatically chat with a person. Get here more informations on how to create a chatbot. They are robots with a library of questions and answers, which allows them to analyze the questions and know how to answer them.
The functioning of these robots is simple. It is based on an algorithm that allows interaction between users and online platforms. There are chatbots that react according to the answers of the interlocutor, while others have predefined answers by the creator.
Chatbots work on the basis of an action-response process. The interlocutor sends a message that will be intercepted, analyzed and decrypted by the robot, which will finally provide an answer.
Creating a chatbot
The creation of a chatbot is based on the writing of a succession of code. It is an algorithm that will indicate the activities to be carried out by this robot. You can write the algorithm from IBM or Amazon Microsoft.
Before writing the algorithm, you need to identify a set of scenarios that can take place between the robot and its interlocutors. This will allow it to know the questions it will most often face.
Then, you will have to parameterize the language processing layer. The robot must be able to receive and decrypt the messages of the Internet users, in order to provide answers that are in line with the company's activities. At the same time, it represents the company and provides answers to customer concerns. After developing the chatbot, you need to test it to see if it works properly. This will consist of a set of questions that you will ask it in order to test its reaction and see if it works well.